Natural Energetics Privacy Policy
Last updated: 20 August 2025
1. Introduction
Natural Energetics ("we", "us", "our") is committed to safeguarding your privacy and handling your personal information with transparency and care.
2. Scope & Application
This Privacy Policy applies to all personal information collected by Natural Energetics through our website, services, communications, and any offline channels.
3. What Personal Information We Collect
We may collect:
- Identity details: Name, date of birth
- Contact data: Email address, phone number, mailing address
- Transaction information: Payment details when you purchase or request services
- Website data: IP address, analytics, device/browser info, cookie data
4. How We Collect Your Information
- Through sign-up forms, contact forms, purchases, subscriptions, or feedback
- Via cookies and analytics tools
- From trusted third parties (with your consent)
5. Why We Collect and Use Your Information
We use your personal data to:
- Provide and improve our services and products
- Communicate with you (e.g., updates, marketing, support)
- Process transactions and manage orders
- Understand and optimise website performance
- Comply with legal obligations
6. Disclosure of Your Information
We may disclose your personal information to:
- Google Analytics (Analytics Service): We use Google Analytics to understand how visitors interact with our site. Google may collect and process data in accordance with their Privacy Policy.
- Stripe (Payment Processor): We use Stripe to process payments securely. Stripe may collect and process financial information in accordance with their Privacy Policy.
- BigCommerce (Website Hosting & E-Commerce Platform): Our online store and website are hosted through BigCommerce, which may process your information in accordance with their Privacy Policy.
We may also share data with service providers who assist in IT, hosting, customer support, or legal compliance.
7. Overseas Disclosure
Some of our service providers (including Google, Stripe, and BigCommerce) may store or process data outside Australia. We take steps to ensure protections comparable to the Australian Privacy Principles (APPs) are in place.
8. Data Storage & Security
We store your data securely using appropriate measures such as encryption, restricted access, and secure servers. We delete or anonymise personal information when it is no longer required.
9. Access, Correction & Deletion
You may request to access, update, correct, or delete your personal information at any time by contacting us (see Section 13).
10. Cookies & Tracking
We use cookies and similar technologies to improve user experience and analyse site traffic. You can disable cookies via your browser settings, but this may limit some website functionality.
11. Sensitive Information
We do not collect sensitive personal information (such as health or biometric data). If this ever becomes necessary, it will only be with your explicit consent or where required by law.
12. Complaints & Breach Notification
If you have concerns or wish to lodge a privacy complaint, please contact us as outlined below.
If we experience a notifiable data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by law.
13. Contact Us
If you have any questions, privacy requests, or complaints, please contact us:
Email: naturalenergetics369@gmail.com
Address: 27 Wollun Street, Como NSW 2226 Australia
14. Policy Updates
We review and update this policy regularly—at least annually—or whenever there are changes to our data practices or the law.